Should you get a Softphone or Physical Handset for a new VoIP telephone system?

If you are looking into IP telephony, you will come across the terms “hardphones and softphones”. A hardphone is a physical IP phone that’s plugged into a network. They are more than the traditional telephone and they function virtually. Yealink VoIP handsets are a fine example of physical VoIP telephones for any UK business.

A Softphone on the other hand is software application that can be installed used on a desk computer, laptop or snartphone with full VolP functionality. Though most businesses use hardphones, Softphones are cost-effective alternative and they give UK business’s all the functionality of the VolP telephone system. Before we decide on either to get a Softphone or Physical Handset for a new VoIP telephone system, let us take a look at their difference and benefits to your business.


As stated above, Hardphone resembles a traditional telephone that functions in a virtually identical way, unlike the traditional telephones, calls are made over the internet and the VolP hardphone is plugged directly into the internet.

Hardphone work with power supplies but most will work some even have POE (Power over ethernet). With this, just one cable is needed to power and connect the phone to the network. Hardphones are advanced and offer greater functionality than your average phone. They are designed with a  VolP (voice over internet protocol) telephone system which enables you to make the most of the system.


They do not rely on a computer to function

Hardphone is a separate device that is not integrated into the computer. So regardless of how your computer is functioning, it can be used.

Easy to use

Hardphone is easy to use devices. Regardless of your age and experience, hardphones make it easy to move over to a VolP telephone. Also because of its similarities with the traditional telephone, it is very easy for anyone who has used the traditional telephone to operate.


Hardphone are particularly reliable with advanced technology, softphones rely on a computer or App software to function properly although their operating configuration is houses on a remote server and kept safe, so there needn’t be concerns over loosing call records or any telephone system settings


Softphone is software on a computer device that offers a full VolP telephone system functionality without the need for a desk phone. softphone can be used anywhere as long as you have your internet connection. This is why softphone is perfect for business because it helps for business that has employees that work remotely.


It is perfect for working remotely, anywhere

Softphone hardware can be installed on a computer, laptop or Smartphone or any internet-enabled device with a speaker and a microphone. This makes it easy for remote workers to carry their office telephone system with them and as a result, they have full functionalities compared to those with hardphones.

Easy flow of Communication

With a softphone, getting your team setup is quick compared to hardphone. As long as they have a suitable internet connection, you don’t need to install physical hardphones in your office. Unlike hardphones that takes days and even weeks, depending on the location and size of your team, a softphone can be ready to use in hours.

Softphone or Physical Handset, which should you get for a new VoIP telephone system?

From their difference and benefits stated above, you can see that they both have a place in business communication. Your choice of which to get depends on you. If your business has a team that moves in different locations, Softphone will be perfect for you but if they are always in the office, hardphone will be a better option. The type of phone to get for your business depends on the circumstances. For more information on, Yealink VoIP handsets, VoIP softphone and VoIP telephone systems for any UK business contact Lascom Solutions on 0800 816 1183

What does a softphone do?

A softphone is software that allows you to make phone calls. It features all the features of a desk phone and often provides access to more services than a traditional desk phone.