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Working Remotely from Home — Business Check List The COVID-19 pandemic is an unprecedented health and economic crisis which has had a significant impact on UK businesses. While the government’s social isolation rules have slowed the spread of the virus, they have also forced businesses to shut down or to completely change the way they operate. Many businesses have asked their employees to work from home until the risk of COVID-19 is over. Fortunately, there are many telecommunications tools which make working from home simple. In this guide, we are going to share a checklist which highlights the most useful telecommunications tools for remote work. These tools will help you maintain a highly productive and profitable business throughout the COVID-19 shutdown. Broadband Nearly all work-at-home employees will require Internet access to complete their duties. In most cases, they will already have a home Internet connection installed. However, you will need to consider several factors before letting an employee use an existing home Internet connection for remote work: • Stability Is the employees Internet connection always available or are there periods off instability? If a team member regularly experiences Internet drop outs or lag, it may interfere with their ability to be productive while working from home. • Speed If your business is working with large files like spreadsheets, videos, or databases, slow Internet connection speed may be an issue. The average home connection may not have sufficient bandwidth available for the kind of work your business does. • Data Use Home connections in the UK often have a limited amount of data use available. This can also be an issue if your business is working with large files. • Security When employees use their home computer and Internet access, they may not have the same level of security available as they would while at work. There could be issues with their WIFI encryption settings, software, antivirus solution, router login, and so on. The best solution for dealing with these issues is to set up separate business broadband connections for critical employees. This will ensure they have the high-quality Internet access needed to work productively and with a high level of security. Another option is to give employees a dedicated mobile wifi 4G device for work purposes. This device will operate separately from their home connection — giving them the speed, stability, and security they require. VoIP Telecoms Voice Over IP (VoIP) is a useful technology which can improve the accessibility, affordability, quality, and portability of voice communications. VoIP is also easily extensible, which means you can extend your work VoIP system to include employees currently working from home. Businesses can share all aspects of their office-based VoIP system with workers at home, including call handling and directory services. When employees use a VoIP system remotely, they will have access to all of the functionality available on their work phone. Telephone Numbers If your customers need to contact employees who are working from home, you should obtain additional non-geographic phone numbers. This will help employees can keep their personal and business calls separate. It also ensures that your business maintains a professional appearance, with a limited number of contact points. Another excellent option at this time is to purchase 0800 free to call phone numbers. They can help your business generate additional sales inquiries, which is particularly important during the current economic downturn. Conference/video calls/meeting If your business relies upon regular meetings between employees, an online conferencing/meeting tool will be useful. There are several options available, with the most popular being the video conferencing platform Zoom. Other great options include GoToMeeting, TeamViewer, and Adobe Connect. Video calling technology can also be useful for meetings between staff members. There are many options for one-on-one and small-group video calls including Skype, Google Hangouts, WhatsApp, and Talky. Text message marketing Text messages are a useful way to communicate simple messages with your employees and customers. They can be used for many purposes including: • Reminding remote employees about online meetings • Sharing project responsibilities with remote team members • Sharing links to online resources • Providing COVID-19 updates • Soliciting employee feedback • Scheduling work shifts • Quick reminders Text message are less intrusive than phone calls and very “to the point” — which makes them the perfect option when communicating with employees who are working at home. How Lascom Solutions Can Help Lascom Solutions is one of the UK’s leading independent telecommunications providers. We provide a wide range of innovative telecommunications solutions for businesses including VoIP, broadband, business mobiles, SMS text message marketing, and leased lines. Contact our friendly team today on 08444 127 009 to learn how we can help your business succeed during this pandemic.